Terms of Service.

By creating an account, deploying the agent, or otherwise using ShieldMind, you agree to these Terms of Service on behalf of yourself and any organization you represent.

You're responsible for keeping your credentials secure and for activity that happens under your account.

Use a strong unique password and enable multi-factor authentication. We support TOTP, WebAuthn, and SSO via SAML.

Don't deploy the agent on devices you don't own or have written authorization to monitor.

Don't attempt to reverse-engineer the proprietary parts of the platform beyond what is permitted by applicable law.

Don't use ShieldMind to attack other systems, exfiltrate data without authorization, or violate any law.

Plans bill annually in advance unless otherwise agreed in your order form.

Per-seat pricing is based on the count of devices enrolled in the prior billing period.

Renewal is automatic; cancel at any time via the admin dashboard with at least 30 days' notice for the next term.

We commit to 99.9% monthly uptime for the control-plane API and dashboard. Detection delivery to the agent is best-effort.

Credits for downtime are issued per the SLA in your order form (default: 10% credit per hour over allowed downtime, capped at one month's fees).

Customer telemetry, configuration, and IOCs uploaded by you remain your property. You grant us a license to process them solely to operate the service.

Aggregated, anonymized statistics may be used for product improvement and benchmarking.

ShieldMind is provided 'as is'. We make no warranty that the service will be uninterrupted, error-free, or that it will detect every possible threat. Reasonable best-effort detection is the standard.

To the maximum extent permitted by law, our aggregate liability is capped at the fees paid by you in the 12 months preceding the claim. We aren't liable for indirect or consequential damages.

Either party may terminate for material breach with 30 days' written notice and cure period. Upon termination we delete customer data within 30 days unless legal hold applies.

These terms are governed by the laws of the Republic of India. Disputes are subject to arbitration in Bangalore under the Indian Council of Arbitration (ICA) Rules and the Arbitration and Conciliation Act, 1996, with the exclusive jurisdiction of the Hon'ble High Court of Karnataka, Bangalore Bench, for supervisory and injunctive matters. International customers may negotiate jurisdiction in their order form.